Shipping Policy
Shipping Charges
We offer a flat shipping fee of Rs.250 on all orders.
Free Shipping
Enjoy free shipping on orders over Rs.1500.
Order Processing
All orders are processed within 1-2 business days. Please note that orders are not shipped on weekends or holidays.
Shipping Time
Delivery times may vary based on your location, but most orders are delivered within 5-7 business days from the date of shipment.
Shipping Delays
While we strive for timely deliveries, unforeseen delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or courier service delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Return Policy
Eligibility for Returns
We accept returns within 7 days of delivery for items that are unused, unworn, and in their original condition with all tags and packaging intact.
Non-Returnable Items
Certain items, including earrings (for hygiene reasons) and custom-made jewelry, are non-returnable.
Return Process
To initiate a return, contact us at zaynajewels12@gmail.com with your order number and reason for return.
Once your return is approved, we will provide instructions on how to send the item back.
Return shipping charges are the responsibility of the customer unless the item was defective or incorrect.
Refunds
Refunds will be processed within 5-7 business days after the returned item is received and inspected. Refunds are issued to the original payment method.
Exchanges
Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos of the issue for prompt assistance.
If you have any questions about shipping, please contact us at zaynajewels12@gmail.com